Refunds
Refund Policy
Last updated: June 26, 2026
This Refund Policy explains how Veyra AI handles refunds for subscriptions, credits, in-app purchases, and other digital purchases connected to the Services.
Most mobile purchases are handled by the app marketplace where the purchase was made. When Google Play or Apple App Store approves a refund, Veyra AI honors that platform result and updates the user's entitlements accordingly.
Refunds may reduce, revoke, or disable subscription time, credits, exports, generations, or other paid access connected to the refunded purchase.
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1. Google Play and Apple App Store Purchases
If you purchased through Google Play, refund requests are usually reviewed by Google under Google Play policies and local law.
If you purchased through Apple App Store, refund requests are usually reviewed by Apple under Apple policies and local law.
When Google Play or Apple App Store approves a refund, we honor that approval after confirmation and update related Veyra AI entitlements, credits, subscription access, or paid features.
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2. Direct Purchases
If Veyra AI offers direct web payments, refund eligibility may depend on product type, local law, use status, checkout terms, and any written agreement that applies.
Digital credits, generated outputs, used subscriptions, completed exports, or consumed services may be non-refundable except where required by law or expressly stated at checkout.
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3. Credits and Entitlements
Credits are digital entitlements used for AI generation and related workflows. Refunded, reversed, charged back, or disputed purchases may cause credits and paid features to be removed, reduced, disabled, or recalculated.
If a refund creates a negative or inconsistent balance, we may correct the account balance, restrict paid access, or request additional verification.
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4. How to Request Help
- For Google Play purchases, use Google Play refund tools or support channels first.
- For Apple App Store purchases, use Apple report-a-problem or Apple support channels first.
- If a platform has approved a refund but your Veyra AI entitlement has not updated, contact support with proof of the approved refund.
- For purchase questions, include your platform, approximate purchase date, order identifier if available, account email or user ID, and a description of the issue.
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5. Abuse, Fraud, and Legal Requirements
We may deny, delay, reverse, or investigate refund-related requests where we reasonably suspect fraud, abuse, policy violations, payment manipulation, unauthorized resale, or misuse of credits or subscriptions.
Nothing in this policy limits rights you may have under applicable consumer protection laws.
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6. Contact
- Website: https://www.veyraai.net
- Email: support@veyraai.net
- Company: Simple Strategy Consulting LLC
- Address: Simple Strategy Consulting LLC, 1603 Capitol Ave Ste 413 Pmb D203, Cheyenne - 82001-4562, United States (US)